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A nice system, very elegant design and performance...no complaints there. A bit costly and the HD DVD Drive has seemingly buggy audio playback with HD Disks. For the price, as with most electronic devices, you expect some baked-in price for the customer service that comes with the package. On this piece; you are throwing a fair percentage of that unit cost out the window. Have called TOSHIBA Customer Support 3 times on a single issue. System will not recognize the TV Tuner that is part of overall unit. Not a buy-up but; sold as 'part of the package'. I was transferred to "Level 2" support 3 times, waited on hold for 20 minutes 3 times and was promised a "call-back" within 4 hours. That has taken place over five days since I received the computer one week back. To date; nothing, no call back, no email. The last time I called, I mentioned that I was ready to return the system on a poor Customer Service basis alone. Same result; no call back. It is a bit disheartening.

Bought the laptop for college, very few complaints. The built-in camera goes wonky every now and then, but aside from that, everything is great. Very sleek and stylish. It is rather large though, so not the most portable laptop around.

I had a Toshiba Satellite Notebook and experienced great warranty service. This time I decided to buy one of the top of the line notebook from Toshiba. But the notebook went in to problem little more than a month after I got it. I sent it to repair shop and I was notified it was the main board problem. They ordered new main boards twice still can not fix the problem. I wounder if this is only an isolated problem or Toshiba computer is not reliable at all.

I purchased a Qosmio G15R. It was manufactured with a defective motherboard, which was replaced by Toshiba. The same problems resurfaced after the warranty expired. Toshiba told me too bad. I'll never buy any Toshiba product again, especially considering how rude the technical service people were.

Love it, Love it, Love it!!!
This is the best 'laptop' I've ever had -- great graphics, serious sound, and a cool keyboard design. Vista Professional runs like a charm, with no performance problems. Although on the heavy side, I'm extremely happy with my Toshiba Qosmio.