



NEVER BUY A SONY LAPTOP!!!!!!
I bought a Sony VAIO thinking that Sony, being a reputable brand, would at least have good customer service just in case anything went wrong.
WAS I EVER WRONG!!!!!
I bought my computer at the end of last September. By January, the sound card had stopped working. After several calls to tech support (the first line of defense is off-shore, and the people while very nice really have no idea how to help you. Its only when you get to the next level of tech support that people can really do anything), an in-home technician was dispatched. I had to wait home on two days for him. He rebuilt the mother board, but the sound card still wouldn't work. Of course, at this point we'd reformatted my hard drive several times, also to no effect.
Finally it was sent back to the factory, ostensibly fixed and sent back to me in April. For two weeks it was out of commission. Then I got it back. It had sound, but no longer was capable of writing to disk or USB drives. I was so tired of tech support that I figured I'd just deal with it. In July it stopped working entirely. Wouldn't even start.
I sent it back to Sony (after lots of tech support calls). After a week a tech support person called to say I'd be getting a "Vista." Turns out it was a restock (used and rebuilt). They refused to give me a new computer or even to give me a year warranty on the restocked computer. So after spending over $1000 and a year wrangling with computer problems, Sony wouldn't even have the decency of giving me a new computer. Instead they told me I had to call someone in California. I was on hold with them for two hours at one point, they apparently never pick up. Then I called the regular line and was told that someone would call me. They never did.
I gave up.
If you don't want to waste time and money like I did, buy a Mac.
The only reason there is one star is that 0 was not possible.